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FAQ

Order Process

How can I order my tree?

You can conviniently order the tree of your choice through our website

Can I order multiple trees?

Yes, you can order up to 3 of our 5-6ft, 6-7ft and 7-8ft trees, for larger orders or oversized trees above 8ft please visit the ‘commercial’ section on our homepage.

Do you provide different tree types?

Yes, as of now we provide 3 different types of tree species Douglas, Noble and Nordmann Fir as well as wreaths.

What is the earliest time I can preorder my tree?

You can pre-order your tree anytime provided there is a timeslot available for your desired delivery date and district.

How big is the diameter of my tree?

At the Treebase!

5-6FT Diameter 3.3-4FT/100-120CM

6-7FT Diameter 4-4.6FT/120-140CM

7-8FT Diameter 4.6-5.3FT/140-160CM

Do you provide removal service for my tree?

For an additional charge we provide removal service for your tree more information under Pricing & Delivery.

Tree Care Guide

How do I take care of my Tree?

Start with a stable tree stand that will hold your tree without tipping and provide enough water
(1 quart/1 liter of water per inch of stem diameter)
Clear a space large enough to handle the diameter of your tree and stay away from heat sources.

All our trees get a fresh cut, regardless if ordered with or without treestand, before being dispatched for delivery. For trees that have been cut longer than 4 hours, make a fresh cut of about a ½ inch disk from the base of the trunk for water uptake.

Secure the tree in the stand making sure it is straight and add water. Water temperature doesn’t matter and no additives are needed.

The tree will REQUIRE A LOT OF WATER INITIALLY, so make sure there is plenty of water for uptake

Delivery & Payment

Where & when do you deliver?

We deliver Mon-Sun from 10am-6pm to Hong Kong Island and Kowloon Mon-Sun from 10am-2pm to Discovery Bay and Tung Chung Tues & Thurs from 2pm-6pm to New Territories and Sai Kung

Do you deliver to my doorstep?

We are striving to deliver to your doorstep provided it is not walk up building (additional charge HK$50,-/floor of stairs) and somebody is at home to sign for the delivery. There is the option to deliver to your estate concierge/security service at own risk!

How much is the delivery fee?

Prices for delivery to Hong Kong Island and Kowloon are HK$158,- Delivery to New Territories, Sai Kung, Discovery Bay, Tung Chung and Tsing Yi are HK$158,- excluding additional charge for walkup buildings of HK$50/floor of stairs

Do you deliver to outlying Islands?

As of now we only deliver to the following locations. HK Island, Kowloon, NT & Sai Kung, Tung Chung & Discovery Bay. However we’re working hard on making delivery available to our customers on outlying Islands in the future.

What if I miss my delivery?

In the rare event that you happen to be unavailable to sign for your delivery you can arrange to leave the tree with your estate concierge/security service at own risk or you’ll be notified by our driver for another delivery attempt.

How can I pay for my tree?

We accept all major credit cards and PayPal in exceptional cases we might be able to offer direct Bank or ATM transfer.

Can I pickup my tree?

For security and logistic reasons we do not provide a self pickup service at this stage.

Miscellaneous

Do you provide any tree accessories?

As of now for an additional charge we provide tree stands (including pre-setup at our warehouse), wreaths and removal service. All items are selectable on our website during the order process.

Where are your trees coming from?

All our trees are sourced from the most environmental responsible farms located in Oregon State and Washington State on the US Westcoast . With a sustainable farm plan in place it allows them to produce the highest quality Christmas trees while not only protecting the environment around but also supporting it by planting numerous new trees for every single cut tree.